Updated 03.05.2022 at 20:30 

Frequently Asked Questions

Here you can find the answers to some of the most frequently asked questions about our products & services.

If your query isn't listed please send us a message without hesitation.

1) Which payment do you accept?

    We do accept all the major Credit Cards, Paypal, Revolut, Bank Transfer, Crypto Currencies (i.e. Bitcoin, Ripple, Litecoin, Monero etc..) or Cash on Collection (only available if you are collecting) and Postal Orders. Be aware that some payments method take longer to transfer so your order may not be processed immediately. But we do our best to do asap. If you payment method isn't listed at check out, just select bank transfer and we will get in touch for alternative methods. Any issue or question on this just get in contact with us

2) Can I collect the order?

     If you live locally you can collect yourself from our Dublin 15 depot. Due the current restrictions, you can only collect if booked in advance. Please select pick up in your order and we will get in contact. You can collect also out of business hours so just get in touch. Just select - collection - at check out and we will get in touch.

Also if you live in D15, D7 or D11 we can deliver ourselves (most of the time same day) for 5 euro flat fee. Any issue or question on this just get in contact with us

3) How much the Delivery costs?

    Please also check the question n. 2) but if you are not in Dublin area you will need a courier service. Our shipping rate is flat at 8.99 euro however it will be free for any 199 euro or above orders. 

The most of the products can be delivered anywhere in Ireland and the World but the bulky ones are restricted to the Republic of Ireland. We reserve the right to refund your order you in case we are not able to dispatch or to guarantee a fast shipping. Any issue or question on this just get in contact with us

4) How do I get FREE shipping?

    Very simply, if you reach 199 euro of products, you will qualify for free shipping. Some bundle products, includes in the price the shipping, so it will be free too even if lower then 199 euro. Check the specific product's description. Any issue or question on this just get in contact with us

5) How long it takes to receive my order?

    All our product are dispatched using the a tracked delivery service (Anpost Express Courier but sometimes we may use other providers depending on the availability / products) and in the most of the case you will get the parcel within 2/3 working days, however due to the increased volume of online orders most of the couriers , including the Express Service from Anpost, they are experiencing delays. So if you need your product by a certain date get in touch and we will be able to tell you if possible.

Also remember that if you are ordering from Dublin area we may be able to deliver ourselves for a small fee, if you need the products asap. Any issue or question on this just get in contact with us

6) What's your refund policy?

    Any product you purchase from us is covered by 60 days no explanation return. We only ask that the product is sent back to us in the same conditions you have received. Some specific products (like cardboard boxes) can be returned for a 30% refund if used (we have a scheme to buy back used cardboard boxes when you finish with them). 

The above 60 days return term doesn't affect the warranty of 12 months on all our products if applies, in line with the Irish Consumer Protection regulation / EU directive.

Any issue or question on this just get in contact with us

7) I got the wrong item, what can I do?

    First of all get in contact with us as soon as possible, and we will take care of it. Do not worry, we will sort the problem out. Just send the order number, name and contact. And what's the mistake is.Doesn't matter if you did buy the wrong item by mistake, or the mistake was from our side. There is a prompt solution anyway :-)

8) Do i need to have an account to order?

    Not at all, you can order through 123packit as a guest. So you don't need to have an account. Any issue or question on this just get in contact with us

9) Where is my order?

    For every step of your order processing you should have received an email update. (i.e. tracking number with tracking link etc..). But if you still require any further info just get in contact with us

10) When I place an order will I receive promotional emails?

    NO, your details are only used to send you the order you placed. After that we will NEVER send you any promotional / offer / Newsletter. You will only receive updates on your present order or updates on your account (like discount points accumulated).  

11) How do I check my tracking number? 

    You can use the official Anpost website at www.anpos.ie and type the tracking number provided by 123Packit,  or just use our online tracking 

12) How can I join the 123packit Telegram Channel and how does it work? 

    Through our 123 Pack It Telegram broadcasting channel you will be the first to be updated about new product, exclusive coupons and one off offers!

The channel is private so the joining link will only be sent on request and only to registered customers. You need the Telegram app installed on your phone or computer. You can find the Telegram App in the Apple Store or Play Store. Telegram is highly secure as no one can see your number and also no one can post spam or random messages. It is a broadcast channel with your privacy in mind. Your details are never visible to the other users. 
Contact us if you want to the joining link 

Any other question just get in contact with us 

    And if it is a general question we will ad your query here too, without any personal details

Thanks

123Packit